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About Us

LPS Tactical & Personal Security Supply is located in the San Francisco Bay Area, between Oakland and San Jose. We are a Wholesale Distributor and a SureFire Factory Direct authorized Internet dealer.

Our hours of operation are from 6:00 A.M. to 9:00 P.M. (west coast time) seven days a week, including certain holidays. It is our philosophy to be available for our customers / clients when they Need Us, not like other companies who are only available when they need them!


Return Policy

At LPS we do not sell used or returned merchandise. All returned merchandise is shipped directly back to the manufacturer. Therefore, our return policy is as follows:

Prior authorization must be acquired from LPS in order to return defective merchandise (excluding Nightvision products, which must be returned directly to the factory). Non-defective returns are only accepted provided the Factory Seal in not broken. In the event that the Factory Seal is broken a 25% repackaging and restocking fee will be accessed. A Return Authorization Number (RAN), issued by LPS, must be written on each shipping label. Unauthorized returns will not be accepted and returned to the sender. When requesting a RAN, explain the defect and specify replacement, exchange, or credit less shipping for the returned merchandise. All such returns must be made within seven (7) calendar days of receipt of the order. Misused merchandise and merchandise returned without its original packaging will not be accepted. All returns must have pre-paid shipping.

Returns on all Pro Ear sales are subject to the following, (1) Any purchaser may return their unit for a refund, less shipping and battery replacement. This must be within 24 hours of receipt of the unit; no exceptions, and (2) Returns received during the 7 day window will have an additional charge of 25% for shipping and handling fees for return to the factory for re-certification as new, which includes cleaning, testing, and replacement of ear pads. In the event the unit is not certifiable as new, the unit will be returned and an expense will be charged. This ensures that all Pro-Ears units have not been used and satisfies issues of hygiene concerns.

International orders are welcome, however International sales on Night Vision and Sure Fire Products will not be accepted.

Prices are subject to change without prior notice.

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6167 Jarvis Ave. #126 Newark, CA 94560-1210

LOCAL 1.888.511.7322

INTERNATIONAL 1.510.377.3282

EMAIL customersvc@lpstactical.com

HOURS OF OPERATION      6:00 A.M. PST to 9:00 P.M. PST

7 Days a week!

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